Our goal is for you to be completely satisfied with your purchase and, as such, we offer a 30 day return policy for all items purchased from our website. If you would like to initate a return or exchange, please contact us at customerservice@
hario-usa.com or 626-407-2199. In your message, please include your name, order number, a list of the items you would like to return/exchange, and any reasons for your request. We will reply to your email and let you know of next steps. You will be responsible for paying for return shipping costs.