Our goal is for you to be completely satisfied with your purchase and, as such, we offer a 30 day return policy for all items purchased from our website (hario-usa.com).
Orders that arrive damaged should be reported within 3 days of the package delivery.
If you would like to initiate a return request, please fill out the Return Form from the link below. Please allow 1-3 business days for us to reply to your return request.
Return shipping labels may be requested through us and will be deducted from your refund amount or you can arrange your own return shipping. More details within Return Form.
Returned items that are used or damaged upon return will be charged a 15% restocking fee.
Refunds will be returned to the original payment method. If you have any questions regarding our Return Policy, please email us at firstname.lastname@example.org.