Our goal is for you to be completely satisfied with your purchase and, as such, we offer a 30 day return policy for all items purchased from our website. If you would like to initiate a return or exchange, please contact us at customerservice@
hario-usa.com. In your message, please include your name, order number, a list of the items you would like to return/exchange, and any reasons for your request. We will reply to your email and let you know of next steps. You will be responsible for paying for return shipping costs. Returned items that are used or damaged will be charged a 15% restocking fee. Orders that arrive damaged should be reported within 3 days of the package delivery.