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Return Policy

RETURN POLICY

Our goal is for you to be completely satisfied with your purchase and, as such, we offer a 30 day return policy for all items purchased from our website.  If you would like to initate a return or exchange, please contact us at customerservice@hario-usa.com or 626-407-2199.  In your message, please include your name, order number, a list of the items you would like to return/exchange, and any reasons for your request.  We will reply to your email and let you know of next steps.  You will be responsible for paying for return shipping costs.